Refund policy

Effective Date: July 30, 2026

At DivyaSree, we strive to provide high-quality sarees and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

You may request a return if:

You notify us within 7 business days from the date of delivery.
The saree is unused, unwashed, unworn, and in its original condition.
All original tags, labels, packaging, and accessories are intact.
The product is not damaged due to misuse, alteration, or improper handling by the customer.

2. Non-Returnable Items

Returns will not be accepted for:

Sarees that have been worn, washed, altered, or damaged after delivery.
Products without original tags or packaging.
Customized, personalized, or blouse-stitched sarees.
Gift cards or promotional items, unless otherwise stated.

3. How to Request a Return

To initiate a return:

Contact our customer support within 7 business days of receiving your order.
Provide your Order Number and the reason for the return.
If the product is damaged, defective, or incorrect, please include clear photographs or a video for verification.
Once your request is reviewed and approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refunds

After we receive and inspect the returned product:

If the return is approved, your refund will be processed to your original payment method.
Refunds are generally processed within 7–10 business days after the returned item passes inspection.
Processing times may vary depending on your bank or payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 7 business days of delivery with supporting photographs or videos. After verification, we will arrange a replacement or refund, as applicable.

6. Return Shipping

If the return is due to our error (wrong, defective, or damaged item), DivyaSree will bear the return shipping cost.
If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise communicated.

7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.