Shipping policy

Effective Date: July 30, 2026

At DivyaSree, we are committed to delivering your orders safely and on time. Please read our Shipping Policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During festive seasons, sales, or other high-demand periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

Within India: 3–7 business days
International Orders: 7–21 business days (subject to customs clearance and destination country)

Delivery times are estimates and may vary due to courier operations, weather conditions, remote locations, customs procedures, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Any promotional free shipping offers will be clearly communicated on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your shipment tracking details, where available.

5. Delivery

Please ensure that the shipping address and contact information provided during checkout are accurate.

If delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

6. International Orders

For international shipments:

Customs duties, import taxes, VAT, or other local charges may apply.
These charges are the responsibility of the customer unless otherwise stated.
Delivery times may vary depending on customs clearance in the destination country.

7. Damaged or Missing Shipments

If your order arrives damaged, incomplete, or appears to have been tampered with:

Please notify us within 7 business days of delivery.
Share your Order Number along with clear photographs or videos of the package and product.
We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.

8. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including courier delays, weather conditions, natural disasters, strikes, government restrictions, or other unforeseen events.